With more than 500,000 residents, Montgomery County Ohio found out in May of 2020 they would be responsible for managing $92 million provided under the CARES Act by an aggressive deadline. When new funding became available for families and small businesses, Montgomery County already had all the technologies to distribute information about grants, collect applications and save documents attached to those applications, but managing the process at such a large scale through disparate systems would have been impossible.
iTech AG developed a Grants Management Accelerator using the ServiceNow platform. Built and deployed in just 30 days, this end-to-end grants management system streamlines the entire process for candidates, evaluators and compliance teams.
Our ServiceNow App Engine grants solution featured:
- Streamlined application evaluations improving the reviewers’ ability to process applications
- An intake site to confirm the quality of the initial qualification procedures ensuring compliance with federal guidelines
- Transparent assistance distribution, emphasizing commitment to community support in crisis response
- Collaboration with local organizations to extend the reach and impact of programs
- Automation of the county employee workflow functions to process high volumes of grants submissions quickly
Key Metrics
Results
The system was online by the end of June and included all grants by November.
“The software, which was provided by ServiceNow and implemented with the help of iTech AG, enabled new capabilities for distributing grants, which wouldn’t have been possible otherwise, within just 30 days of starting work with the integrator.” -Michael Zimmerman, public information officer for Montgomery County Business Services
The county distributed all of its funding by the original year-end deadline
From an IT perspective, without this application, I don’t think the CARES team or Montgomery County would have been able to have those applications be so efficiently distributed out to the public, because it just would have been no way of tracking all of that information,” “Some money would have been lost.” -Patrick Trowles, IT manager for the Montgomery County Board of County Commissioners
The county made incremental progress across grants application types
We attribute the project’s speedy release in part to iTech AG’s iterative, or agile, development process, often moving ahead with a piece of the project before completely mapping out the business processes on the software’s backend. They also rolled out the application types one at a time, starting with small business applications” -Patrick Trowles, IT manager for the Montgomery County Board of County Commissioners